Terms and Conditions of sales

The Theater

The theater was built in 1913 according to the physical criteria of the time and then classified in the Historical Monuments in 1954, it is advised to people of big size (+ of 1.80 m) or of large size, to avoid to choose a placement at the following ranks:
1st Balcony / Row N entire / Rows Q, R, S, T center / Row S sideways / 2nd Balcony Row V entire
The renovation of the seats changed some of the original provisions as well as their categories.

An additional row AA, 21 seats, may be added or removed, in front of the row A of the orchestra, on certain events, according to the technical requirements requested

Reduced mobility: on each performance, 6 seats are reserved to accommodate spectators with reduced mobility. Due to the specific configuration of the theatre, it is essential to inform the theater of your arrival at the time of booking by phone by calling 01.49.52.50.50. A host will be on hand to welcome you and seat you.

Conditions of admission to the auditorium

Access to the auditorium is only possible on presentation of a valid ticket. Each ticket entitles the holder to only one seat.
Last-minute substitutions are not permitted. It is the responsibility of each spectator to respect the seating position chosen at the time of booking as well as the instructions given by the reception staff.
Six places are reserved for spectators with reduced mobility (PMR)
The auditorium doors are closed as soon as the curtain rises. Latecomers may only be placed in the auditorium and in the seat indicated on the ticket during the interval, when it takes place.
It is forbidden to photograph, film or record all or part of the show. It is forbidden to consume food and/or drink in the auditorium.
Children under the age of 3 may not enter the auditorium.
Suitcases, travel bags and instrument cases are not allowed inside the Theatre, in application of the Vigipirate Emergency Attack Plan still in force.

Changes and cancellation

The Théâtre des Champs-Elysées reserves the right to change programs, artists and casts during the season.
If a performance is cancelled, the cost of the ticket will be refunded, at the ticket holder's request, on receipt of the ticket(s) for the cancelled performance up to one year from the performance. The ticket holder may also be offered the choice of transferring the ticket to another event for the same cost or a higher cost than the cancelled ticket.
If the event has to be interrupted over halfway through, the ticket will not be refunded.

Booking tickets and fees

Tickets may not be returned or exchanged, in accordance with article L. 121-21-8 of the French Consumer Code. The right of withdrawal does not apply to the distance purchase of tickets for shows, in accordance with articles L. 121-17 and L. 121-18 of the French Consumer Code. All purchases are firm and final.

We advise you to use our e-ticket exchange, which allows tickets to be resold between spectators. Any sale or resale of tickets above their initial value is prohibited and punishable under the French Penal Code (law of 27 June 1919).

Online throught the theatrechampselysees.fr website

Tickets

A €2 booking fee is added to the price of each ticket.
Free for subscribers and patrons, for holders of the Solo or Duo Liberty Card and all performances at a single rate
Print e-tickets via your Personal Space throughout the season, or download them onto your smartphone.

Subscription

A €8 service charge is added to the total cost of each subscription.
Exchange of performances possible up to two times during the season
If you do not receive confirmation or rejection of their order by e-mail within 72 hours, please contact the Public Relations Department by phone +33 (0)1 49 52 50 50 or by email at rp@theatrechampselysees.fr.

By phone 01 49 52 50 50
Monday to Friday, 12 noon to 1pm and 2pm to 6pm (except public holidays) and Saturday 2pm to 6pm

A €2 booking fee is added to the price of each ticket.
For reservations of more than 5 tickets, the fee is €10
No booking fee for subscribers, Patrons, Young Audience, Liberty Cards
Any order not settled within 72 hours will be automatically canceled.

At the Théâtre des Champs-Elysées Box-office
From Monday to Saturday 2pm-7 pm, On Sundays & public holidays, one hour before the beginning of each performance

Listening seats - without visibility - are on sale exclusively at the box office 1 hour before the performance.

By Post at Théâtre des Champs-Elysées

Service des Relations avec le Public – 15 avenue Montaigne, 75008 Paris
It is best to send a cheque without the amount made out to: Théâtre des Champs-Elysées.

A €2 booking fee is added to the whole order.

Conditions of shipment / withdrawal of tickets

Bookings made more than eight days before the date of the performance

Print you ticket(s) whenever you want, from your own personal page
Download them on your mobile phone
Or tickets can be either sent by post to the address provided at the time of booking

Bookings made from outside France, E PRINT or or COLLECTED IN PERSON on the day of the chosen performance from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées 30 minutes before the performance.

Tickets are sent by ordinary (i.e. unregistered) post. Any change of postal address should be notified to the Public Relations Department. The Théâtre des Champs-Elysées shall not be held liable for any loss, theft or delay in the delivery of tickets.
Please check that you have received your tickets before the performance. No complaints shall be accepted after the date of the performance.

Bookings made less than eight days before the date of the performance

Tickets can be:

COLLECTED in person on the day of the chosen performance, from the Control desk (2nd foyer) of the Théâtre des Champs-Elysées, 30 minutes before the performance.
PRINTED from your own personal
DOWNLOADED on your mobile phone.

Ticket conditions of use

Tickets may not be taken back, reimbursed (particularly in the event of loss or theft), exchanged or resold - except on the Théâtre des Champs-Elysées' official e-ticket exchange on the website. Any sale, resale or exchange of tickets in excess of their initial value is strictly prohibited under penalty of the penalties provided for in the French Penal Code (law of 27 June 1919).

Duplicates: no duplicate tickets will be issued without first contacting the Public Relations Department and obtaining its agreement, and then only for sales placed and identified by name. In this case, duplicates must be collected from the ticket office in the Theatre's main lobby 1 hour before the performance.

Complaints

All claims must be made in writing and addressed to either:
> Théâtre des Champs-Elysées :
Service des Relations avec le public
Théâtre des Champs-Elysées - 15 avenue Montaigne - 75008 Paris.
For any delay, the postmark will be taken as proof.

> To the address rp@theatrechampselysees.fr

For all tickets for shows not produced by the Théâtre des Champs-Elysées, the General Terms and Conditions of Sale of the Théâtre des Champs-Elysées apply.

Personal data

The Théâtre des Champs-Elysées collects, processes and protects the information you send us in application of the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to data concerning you. To exercise one of these rights, you can send your request:

by email to rp@theatrechampselysees.fr / contact@theatrechampselysees.fr
by post to Théâtre des Champs-Elysées - Service des Relations avec le Public - 15 avenue Montaigne 75008 Paris

Arbitration service

In accordance with article R 152-1 of the Consumer code you have the right to seek assistance free of charge from an arbitration service. Please contact
mediatrice@caissedesdepots.fr

Legal notice

Company name: Société d'exploitation du Grand Théâtre des Champs-Elysées
Paris Company and Trade register No. 592 028 310
Société anonyme with capital of €720,000
Registered office: 15 avenue Montaigne, 75008 Paris
Intra-community VAT No.: FR04592028310
General Manager: Baptiste Charroing
Ticketing Platform| SecuTix France SA | www.secutix.com
24 rue de Londres | 75009 Paris +33 1 53 20 88 10